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Sincerity and integrity, service first - Hunan Chuangyuan return visit record

2022-08-10

Product quality and service quality are the cornerstones of a company's survival and market position. Hunan Chuangyuan always adheres to “ the business principle of "integrity in products and people, mutual benefit for users and enterprises," ” continuously improving service quality, improving the after-sales service system, enhancing customer satisfaction, and allowing customers to enjoy high-quality products and services.

 

(Photo of our after-sales personnel with customers on-site)

 

Over the years, the company has established detailed customer files for each machine and regularly conducts meticulous and thoughtful service follow-up visits to customers, understanding the specific use of each customer's equipment in detail, and listening to customer needs and suggestions. For any questions and problems encountered by customers during use, Hunan Chuangyuan's after-sales personnel will provide detailed answers and remind customers of matters to note during operation and use, taking preventive measures in advance. This has greatly reduced the failure rate of equipment during use and has been consistently praised by customers.

 

(On-site use of our products)

 

At the same time, during follow-up visits, we not only strengthened communication and exchange with customers, establishing deep friendships, but also learned about the excellent performance of many of our products in use:

A customer in Sichuan said that our equipment has a high attendance rate and excellent use effect; a customer in Kunming used CY-R120VD ，the equipment has run for approximately 6000 hours, with a total construction of approximately 3000 meters; a customer in Xinjiang used CY-R150D ，with a maximum monthly advance of 4000 meters; a customer in Russia 2021 in the year due to the impact of the epidemic, CY-R40C only used 8 months, with an advance of 1400 meters.

 

(On-site use of our products)

 

The excellent performance of these equipment is a source of pride for every Chuangyuan person, and it is also Chuangyuan's best promise to customers. In the future, we will work harder to produce first-class equipment and provide first-class service. Customer satisfaction is our greatest wish, and we will continue to provide customers with the most sincere, caring, and satisfactory service. Hunan Chuangyuan will continue to maintain pleasant communication and follow-up visits with customers, building a long-lasting bridge of friendship with them.

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Sacrifice the small family for the sake of the larger community! Putting our commitment to customers into action.