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Learning and communication, working hand in hand | Hunan Chuangyuan provides after-sales training services for customers

2022-08-10

Service begins with customer needs and ends with customer satisfaction. Hunan Chuangyuan always puts customer needs first, focusing on and meeting customer needs from all aspects to improve customer satisfaction.

Recently, many customers have sent key employees to Hunan Chuangyuan for study and exchange. Hunan Chuangyuan warmly welcomed everyone and arranged for meticulous reception.

 

 

Previously, a customer from Liaoning had purchased multiple drilling rigs from our company and highly recognized our products. This time, after repurchasing our CY-R40C Top-hole drilling rig and KQG150 Down-the-hole drilling rig, four technical backbones were sent to our company for exchange and learning to strengthen the exchange between the two parties and reserve excellent talents.

Our service engineer, Wu Jie, accompanied the visit to the production workshop, explained in detail the structure, performance, and characteristics of various equipment models to the customer, and arranged for the Liaoning customer to learn on the job to gain a deeper understanding of the equipment installation and structure.

After this exchange and learning, the customer had a more comprehensive and detailed understanding of our company's product characteristics, production and installation, and comprehensive strength, laying a solid foundation for further cooperation between the two parties in the future.

 

 

Many projects under China Power Construction Group have adopted Hunan Chuangyuan's intelligent mining equipment. This time, the Power Construction Group purchased Hunan Chuangyuan's intelligent top-hole drilling rig for the Kyrgyzstan project and dispatched 3 key employees to our company for study and exchange. Zeng Lingyong, a service engineer from Hunan Chuangyuan, showed the customer our main products and the installation and use of accessories, and gave a detailed demonstration and explanation of the operation. During the training, the customer learned happily at Chuangyuan Company and established a deep relationship with the company. This visit promoted friendly cooperation and exchange between the two parties, deepened friendship, and achieved common development and progress.

 

 

Recently, a Shanghai customer ordered one of our R80V Top-hole drilling rig for mining in an African gold mine and arranged for two employees, Lin Wenjie and Yang Dekun, to specifically learn about our company's R80V model. Peng Shibiao, the director of our after-sales service center, led the customer to visit the latest model in the production workshop R80V and explained the equipment structure in detail, patiently answered the questions raised by the customer, taught the customer how to operate the equipment hand-in-hand, and focused on guiding the customer on the operation of loading and unloading drill rods. After the practical training, Director Peng also explained the theoretical knowledge such as the operation steps and precautions of drilling, which was highly praised by the customer. The customer praised the maturity of our company's R&D technology for top-hole drilling rigs and highly recognized our company's drilling equipment.

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