Service as faith, results-oriented - A record of Chuangyuan High-tech Market support work-Hunan Chuangyuan HIGH-TECH Machinery Co., Ltd.

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Service as faith, results-oriented - A record of Chuangyuan High-tech Market support work

2020-06-05

May's pomegranate flowers are dazzling, and young fruits are occasionally seen among the branches. In the blink of an eye, nearly half of 2020 has passed. During this time, Chuangyuan Gaoxin's market support department has been closely monitoring customer maintenance needs, and has been planning and organizing on-site equipment service and operational guidance, successfully assisting customers in various locations to make gratifying progress in their projects.

The complex geological structure and the uneven hardness of the rocks have presented challenges to drilling operations, and are a great test of the drilling equipment, as well as a test of the quality and standard of our company's market support work.

Yunnan Baoshan Jinchanghe customer disassembling tricone bit

Therefore, after receiving after-sales service requests from customers in various locations, our service engineers and after-sales maintenance personnel immediately rushed to the scene, patiently and meticulously helping customers troubleshoot problems, solve difficulties, provide construction guidance, and maintain equipment to ensure that all drilling equipment is operating efficiently.

Taking Liaoning Yuanda Mining customer as an example. At the beginning of April, the customer's equipment malfunctioned during on-site operation, resulting in inability to operate. However, due to the tight production schedule, the customer urgently needed the equipment to resume operation. Therefore, the customer applied for after-sales maintenance service from our company. After understanding the situation, our market support department immediately dispatched professional personnel to the site to troubleshoot and solve the problem, restoring the equipment to normal operation and ensuring the progress of the project construction.

Afterwards, Liaoning Yuanda Mining customer sent a banner reading "Concerned about the enterprise, giving full support" and a letter of thanks to Chuangyuan Gaoxin's market support department. Although the banner is small, it carries the deep affection of the customer. Although the letter is light, it is a testament to the good cooperation between the two parties. This is not only an affirmation of our company's market support services, but also a powerful motivation for us to adhere to the belief in quality and results-oriented approach.

Banner sent by Liaoning Yuanda customer

Letter of thanks sent by Liaoning Yuanda customer

With everyone's concerted efforts, other customer projects in various locations have also made outstanding progress. Among them, Sichuan Zhizhong Zhihe completed a 26-meter well at a 56° angle, Yunnan Baoshan Jinchanghe successfully completed the pilot hole of a 90° vertical well, Shandong Jiaojia Gold Mine successfully completed the pilot hole of a 135-meter vertical well and accumulated 56 meters of reaming, and Shandong Dongping customer's newly purchased underground down-the-hole drilling rig completed the construction of four 36-meter inclined shafts in just four days.

Sichuan Zhizhong Zhihe customer reaming and completion of pilot hole

Yunnan Baoshan Jinchanghe customer pilot hole completion

Since its establishment, Chuangyuan Gaoxin has taken root and developed in the mining machinery market with its high-quality products and meticulous services. Since the beginning of the year, although there have been unfavorable factors such as the epidemic, our orders have increased instead of decreased, which to some extent confirms the trust and affirmation of our customers in our product quality and market support services.

With quality as our belief and results as our orientation, providing market support and optimizing after-sales service, Chuangyuan people are on the road...